Customer Arcade Assistant

Have you ever wondered what it would be like to genuinely be yourself at work? Do you have an interest in gaming and new technology? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Slots Host in our Feltham Club offering a 20 hour contract which will include evening and over-night shifts. Please ensure you are available for evening and night shifts when applying for this role.

The Role You’ll Play

As Slots Host, you’ll provide excellent Customer Service within our Machines Arcade by promoting and demonstrating our wide range of exciting games. You will build meaningful connections with our Customers and Colleagues and show an outstanding knowledge of the games on offer and are able to easily explain them to the Customers.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships 
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Demonstrating how to enjoy the games on offer
• Providing new member tours with a clear, exciting and engaging explanation of what's on offer
• Maintaining an understanding of First Level Fault Fixing on Machines to resolve basic faults, if you're unable to fix the issue, escalating to relevant parties
• Playing a part in securely collecting money from the machines on a daily/weekly basis
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For  

• You can build a strong rapport with Customers and are always polite and engaging
• You can tailor your approach when speaking to different Customers
• You go the extra mile for your Customers and Colleagues
• A basic knowledge of gaming environments is beneficial for your role
• A positive approach to daily tasks and commitment to meeting your targets

Applicants must be 18+