Temporary Customer Service Advisor (Days & Nights)

As a Temporary Customer Service Advisor, you'll be the first point of contact for customers, ensuring their queries are resolved efficiently and professionally. This role covers both day and night shifts, helping the organisation provide seamless support around the clock.

Client Details

This not-for-profit organisation is based in Stockport and works to provide vital services to the local community.

Description

As a Temporary Customer Service Advisor (Days & Nights) you will:

• Answering calls and handling call-centre type queries related to customer well-being.
• Providing compassionate and empathetic care to customers.
• Updating customer accounts within a CRM system.
• Monitor and prioritise tasks during both day and night shifts.
• Ad-hoc duties as and when required.

Please note this role is a fully office-based position.

Profile

A successful Temporary Customer Service Advisor should have:

• Previous experience in a customer service, call centre, contact centre, or customer-facing environment. However, we welcome applications from candidates with transferable skills from other industries.
• Excellent communication skills and confidence when speaking with customers over the phone.
• A positive attitude with a genuine passion for delivering outstanding customer service.
• The ability to work effectively both independently and as part of a team.
• A strong work ethic, proactive approach, and willingness to learn.
• Flexibility to work a rotating shift pattern, including days, evenings, and nights.
• The ability to commit to an ongoing temporary position with the potential to become permanent.

A Full UK Driving License is essential for the role & successful DBS check.

Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00pm), (14:00pm - 22:30pm) and (22:00pm - 06:00am).

Job Offer

• Immediate start
• Weekly pay
• A chance to go perm
• Day & night shift work
• Progression & development opportunities