Night Concierge

We are currently hiring for a Night Concierge to join the team on a prestigious residential block based in SW London. This is a great opportunity to work with UHNW individuals, and would be well suited to someone with luxury residential experience, or 4-5* Hotel backgrounds.

Rota: 4on 4off, 7pm to 7am

Salary: £31,000 per annum

Key Responsibilities

• Providing a professional and welcoming front-of-house service to residents, guests and visitors.
  
  
• Managing a busy reception/concierge desk throughout the night.
  
  
• Handling resident enquiries and resolving issues efficiently and professionally.
  
  
• Monitoring building security, access control and CCTV.
  
  
• Carrying out regular patrols of the development and communal areas.
  
  
• Managing keys, parcels and deliveries in line with site procedures.
  
  
• Responding appropriately to emergencies, incidents and maintenance issues.
  
  
• Liaising with contractors, security and other onsite teams when required.
  
  
• Maintaining accurate incident reports, shift logs and handovers.
  
  
• Ensuring reception and communal areas remain presentable and secure.
  
  
• Supporting the wider onsite team to maintain a high standard of resident service.
  
  

About You

• Previous Concierge, Front of House or residential property experience is essential.
  
  
• Experience working within a large, busy or fast-paced residential development is highly desirable.
  
  
• Confident managing a high volume of residents, visitors and enquiries.
  
  
• Strong customer service and communication skills.
  
  
• Professional, well-presented and approachable.
  
  
• Calm and confident when dealing with difficult situations or emergencies.
  
  
• Good attention to detail and able to follow procedures accurately.
  
  
• Comfortable working independently throughout the night.
  
  
• Good IT skills and confident using email, building management systems and Microsoft Office.
  
  
• Reliable, punctual and able to commit to a permanent 4 on / 4 off night shift pattern.
  
  

If you have not heard from us within two weeks of your application, unfortunately you have not been shortlisted on this occasion.