Traffic Management Assistant

Reed Talent Solutions are recruiting on behalf of Transport for London (TfL) for Traffic Management Assistant to support the day-to-day operation of the Woolwich Ferry service.

This is a hands-on, customer-facing role where safety is always the number one priority. Working as part of the Traffic Management team, you'll help manage the safe and efficient movement of vehicles and passengers through the ferry terminals, ensuring a smooth experience for the thousands of people who use the service every day.

Full training will be provided, making this an excellent opportunity for candidates with strong customer service skills and a safety-focused mindset.

Location: Woolwich Ferry, London

Hours: Average 35 hours per week

Shifts: Rota-based between 5:45am and 10:15pm (No night shifts)

Hourly payment: £20.52 PAYE / £26.58 Umbrella

Contract: 6 Months

Start Date: ASAP

Overtime: Available at a flat rate

What You'll Be Doing

• Safely marshal vehicles and passengers on and off the ferry.
• Direct and manage traffic flow within the North and South terminal areas.
• Support the safe loading and unloading of vessels.
• Managing fire ducts onto the vessel.
• Provide excellent customer service and act as a first point of contact for the public.
• Respond professionally to customer enquiries, comments and complaints.
• Report accidents, incidents, emergencies, suspicious items or vehicle breakdowns to management.
• Assist with opening and closing flood defence gates when required.
• Support terminal security procedures, including opening and securing operational areas.
• Maintain accurate event logs and operational records.
• Work closely with ferry crews and management to help maintain safe and efficient operations.

What We're Looking For

Essential

• Strong customer service and communication skills.
• Ability to remain calm and professional in busy environments.
• Commitment to safety and teamwork.
• Comfortable using a computer and electronic devices.
• Ability to work flexible shifts within a rota pattern.
• Reliable, proactive and able to work both independently and as part of a team.

Desirable

• Previous traffic marshalling, traffic management or vehicle banksman experience.
• Experience in transport, logistics, security, ferry, port or customer-facing operational environments.
• Experience dealing with challenging behaviour professionally.
• Experience working in fast-paced environments with high volumes of customers or vehicles.

Why Apply?

Full training provided

No night shifts

Dynamic and varied working environment

Be part of a vital transport service used by up to 8,000 passengers per day

If you're safety-conscious, customer-focused and enjoy working in an operational environment, we'd love to hear from you.

Apply now and we will be in touch.