Night Concierge

Our Client are looking for an experienced Night Concierge to join their team at a luxury residential estate based in South-East London.

Working 4 on 4 off, hours are 7pm - 7am.

Salary is £30,000 annually.

Duties:

• Provide superior customer service to residents and visitors, ensure the smooth day-to-day running of the development, and act as the onsite representative of managing agent
• Responsible for maintaining a secure, safe, professional and welcoming environment at all times, ensuring that the building reflects the premium standards expected by residents.
• Work closely with managing agent to ensure operational matters are logged, monitored and followed through effectively.
• Acting as the primary point of contact for residents, visitors and contractors
• Greeting all residents and guests in a courteous and professional manner
• Managing enquiries in person, by phone and by email in a timely and respectful way
• Handling complaints calmly and escalating appropriately to managing agent
• Supporting resident requests relating to access, deliveries, bookings and general building queries
• Maintaining a smart personal appearance and professional demeanour at all times
• Monitor CCTV and building access systems
• Manage access control including fobs, key tags and visitor entry
• Challenge unknown individuals politely and professionally where appropriate
• Conduct regular internal and external patrols of communal areas and car park
• Monitor fire alarm panels and report/escalate faults immediately
• Follow emergency procedures for fire, flood, power outage or security incidents
• Maintain accurate incident logs and ensure all events are recorded promptly
• Escalate urgent risks immediately to managing agent and emergency services where required
• Ensure the building remains secure during shift handovers
• Conduct daily visual inspections of all communal areas including lobby, corridors, gym, cinema room, rooftop terrace and car park
• Identify and log defects, wear and tear, cleaning issues or safety concerns promptly
• Escalate urgent maintenance issues immediately
• Monitor cleanliness standards and report where contractor performance falls below expectation
• Ensure communal areas are tidy, presentable and aligned with premium building standards
• Check lighting, signage and general condition during patrols
• Report damage or vandalism without delay
• Proactively suggest improvements where presentation standards can be enhanced
• Log all maintenance issues accurately using the building's management system (e.g. Dwellant)
• Track and follow up on outstanding maintenance requests where appropriate
• Facilitate contractor access to plant rooms, apartments and communal areas
• Verify contractor attendance and completion of works where possible
• Escalate delays or repeated non-attendance to managing agent
• Maintain clear written handovers between day and night concierge regarding ongoing works
• Ensure bins are presented for collection in accordance with the collection schedule
• Return bins promptly following collection
• Monitor bin areas for cleanliness and misuse
• Report missed collections immediately
• Ensure waste areas remain orderly and do not negatively impact resident experience
• Accurately log all maintenance issues, incidents and resident requests using the building management system
• Maintain clear and professional written shift handovers
• Record all contractor attendance and works status
• Ensure access control updates (fobs/key tags) are properly documented
• Maintain accurate parcel records and obtain signatures where required
• Escalate unresolved issues in a timely manner to managing agent