Cantonese or Mandarin speaking IT Operator - Banking

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Ref: 23392

The Skills You'll Need: Fluent in Cantonese or Mandarin, IT operations related experience.

Your New Salary: Up to £54k, depending on experience.

Perm

Start: ASAP

Working hours:

Morning shift – 8:30am to 4:30pm (80% in the office per month)

Normal shift – 9.00am to 5.00pm (80% in the office per month)

Night shift – 2:30pm to 10:30pm (WFH for the whole week)

IT Operator - Summary:

• Provide support to the daily operations.
• Ensure systems run smoothly, report and fix problems.
• Deal with user requests and provide first level of services in Help-desk.
• Produce daily reports, confirmations and statements to users.
• Responsible for 1st line support verbally and via ticketing system, communicate with users for updates and progress of the support ticket.
• Perform routine IT operational tasks across both early and late shift schedules.
• Assemble and configure PC workstations and provide end-user support by diagnosing and resolving helpdesk tickets.
• Involve in system infrastructure maintenance, configuring and updating.
• Identify and escalate infrastructure issues from reports.

IT Operator - What You'll be Doing:

Process

• T24 and satellite systems maintenance, user support.
• IT Infrastructure, Data Warehouse.

People

• Effectively liaise with staff from IT and other departments
• Communicate with vendors and contractors

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

IT Operator - The Skills You'll Need to Succeed:

• Qualification requirement: BSc in Computer Science
• Able to act swiftly to urgent situations, such as power cut and system failure
• Able to work alone as well as part of team
• Good knowledge of Microsoft products
• Good problem solving skills
• Good organisational skill
• Good communication skills
• Maintaining and configuring Microsoft servers
• Maintaining and configuring Linux servers
• Basic programming and scripting skills

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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