Assistant Front Office Manager

Key Responsibilities

• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
• Maintain good working relationships with colleagues and all other departments
• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
• Carry out Reception and Night Porter shifts when required to and assist during peak periods
• Provide training for the team and to assist in team reviews/appraisals and PDPs
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
• To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
• Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.

Key Skills, Qualities & Experience

• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
• A high level of confidentiality
• Full, clean driving licence due to our insurance policies is desirable
• Ability to meet deadlines and work under pressure
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Detail orientated and drives standards
• Confident, self-motivated and present a professional persona in all circumstances
• Hands on approach to work, always being productive and looking to improve
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Experience of managing a large team within the hospitality industry
• To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors