Contact Centre Advisor Nights

Nights Customer Service Advisor

Central Bristol

£15.00 per hour

4 Nights On / 4 Nights Off

Immediate Start – Temporary until 1st October 2026

Are you calm under pressure, empathetic, and confident handling sensitive situations? We’re recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting  with calls and social media channels during overnight hours throughout the busy summer period.

This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.

Shift Patterns

• 8:00pm – 6:00am
  
  or

• 10:00pm – 8:00am

(10-hour night shifts on a rotating 4-on / 4-off pattern)

Key Responsibilities

• Supporting students with inbound overnight enquiries

• Responding to emergency situations, including fire alarm incidents and welfare concerns

• Handling customer queries via phone, email, web chat, and social media

• Providing a calm, professional, and empathetic customer experience

• Accurately updating systems while managing multiple screens and communication channels

What We’re Looking For

• Previous customer service experience, ideally handling sensitive or vulnerable customer calls

• Excellent listening and communication skills

• Strong attention to detail and ability to multitask

• Comfortable working independently during night shifts

• A compassionate and professional approach

What’s On Offer

• £15.00 per hour

• Full training provided

• Modern offices in the heart of Bristol

• Onsite gym and coffee shop

• Immediate start available

If you’re looking for a rewarding night-shift role where you can genuinely support people and make a difference, apply today.