The Service Warehouse Operative

Hybrid role split roughly 50/50 between:

• Service Operative:
• 4 day week – 38 hours per week, 9.5hrs per day (Monday – Thursday).
• Must have a MANUAL driving licence.
• Working nationwide with overnight stays.
• Report for work Monday morning 7am, Service team travel together in works van to hospital site, travel back Thursday afternoon, finish 5pm.
• Exchanging old curtains for new curtains in hospitals.
• Overnight stay inconvenience payment £25 per night.
• Overnight stays include Evening meal and breakfast (Premier Inn).
• Occasionally Overtime – weekday and Saturday paid @ 1.5x, Sundays paid at 2x

• Warehouse Operative:
• 5 Day week – 38 hours per week
• Desirable to have counterbalance Forklift licence – (willing to send on training course if the right person)
• Shift times - whilst training 7:00am – 3:00pm, when trained 9:00am – 5:00pm
• Data entry and Order progression on company ERP system.
• Goods In – Receiving, physical and data entry on ERP system.
• Goods In Inspections.
• Goods out – Dispatching finished goods.
• Booking Couriers using online portals.
• Occasionally Overtime – weekday and Saturday paid @ 1.5x, Sundays paid at 2x.

The Service / Warehouse Operative is responsible for the delivery of services and projects at hospital sites nationwide. This includes installations, exchanges, surveys, trials, and adaptations. This role ensures that all services are delivered to the highest standards of quality, safety, and compliance, whilst maintaining excellent communication with colleagues and customers.

Closely liaising with customers and engaging in problem solving with hands-on involvement every day. The Service / Warehouse Operative plays a central role in upholding service standards, supporting business growth, driving continuous improvement, and strengthening the companies reputation for reliability and professionalism.

The Service / Warehouse Operative will provide valuable assistance to the Distribution Production Planner role. Supporting on a daily basis and providing holiday cover for all warehouse duties with the exception of production planning.

Service Oversight

• Delivery of all service jobs ensuring tasks are performed effectively and completed on time.

• Act as the primary point of contact for customers when on site working alone resolving issues promptly.

• Ensure all work comply with the companies quality standards, customer requirements, and health & safety regulations.

• Working to recognised Standard Operating Procedures (SOPs) and safe working practices.

• Liaise directly with customers to confirm schedules, manage expectations, and ensure service satisfaction.

• Conduct detailed and accurate site surveys for new opportunities and existing clients.

• Support implementations at new customer sites, ensuring compliance with internal procedures and quality standards.

• Deliver product demonstrations for customers and support training and inductions for new subcontractors.

Reporting & Documentation

• Maintain accurate project records, reports, and handover documentation.

• Ensure all installation-related documentation is complete, accurate, and shared effectively across departments for smooth handovers.

Warehouse Oversight

• Process and transact customer orders – EFACS

• Organise daily courier dispatch - using service providers booking portal.

• Organise palletised dispatch liaising with Customer Servies and service providers.

• Operate a counterbalance Forklift – loading and unloading deliveries and dispatch.

• Maintain accurate goods received and Inspection records.

• Maintaining warehouse LEAN 6S standards, ensuring an efficient work environment.

• Various EFACS warehouse stock transactions, including but not limited to:- conversions and mixed box processing.

• Stock take reporting accurate inventory information.

• Maintenance duties – daily weekly checks

Health, Safety & Compliance

• Comprehend service-related health & safety documentation, including risk assessments, incident reports, and Toolbox Talks.

• Oversee recycling and waste management activities, ensuring curtains are returned, sorted, and baled appropriately; collate and share recycling data internally.

• Ensure Waste Transfer Notes and all environmental documentation are valid, accurate, and compliant with current regulations.

Logistics & Vehicle Management

• Manage the company van, ensuring cleanliness, maintenance, and scheduling of internal checks.

• Undertake forklift duties as required.

Continuous Improvement

• Identify and implement opportunities to improve service delivery processes, subcontractor performance, and customer outcomes.

• Actively contribute to Continuous Improvement initiatives across service delivery and operations.

• Collaborate closely with Operations, Commercial, and Customer Service teams to ensure seamless project delivery.

Essential

• Full, clean UK manual driving license

• Good organisation, time management, and administrative skills

• High attention to detail and accuracy

• Good working knowledge of Excel

• Strong interpersonal and communication skills, with the ability to engage confidently with customers, contractors, and internal teams

• Forklift license (counterbalance)

Desirable

• Customer-facing or field-based experience, particularly in a healthcare or clinical environment

Familiarity with waste management, recycling processes, or environmental compliance documentation